Need Help?
Whether you've found a bug, have a question, or want to suggest a new feature, we're here to help.
Email Support
For all support requests, bug reports, and feature suggestions, contact us at:
roartransit@gmail.comTypical response time: 1–3 business days
Frequently Asked Questions
How do I report a bug?
If you discover a bug, email us with as much detail as possible, including your device model, operating system, and the steps that led to the issue.
How do I report incorrect transit information?
Community reports are submitted by riders. If you notice inaccurate information, you can report it directly in the app or contact us by email.
How do I suggest a feature?
We're always looking for ways to improve ROAR. Feature suggestions are welcome through our support email.
Which transit systems does ROAR support?
ROAR is currently focused on the Chicago Transit Authority (CTA). Support for additional transit systems may be added in future updates.
Support Hours
We respond as quickly as possible. Most emails receive a reply within 1–3 business days.
Important Safety Information
ROAR is a community reporting platform and is not emergency service or a substitute for law enforcement.
If you are in immediate danger, witnessing a crime in progress, or need emergency assistance, call 911 or contact your local emergy services immediately.
Community reports are submitted by users and should be used for awareness only.